Gondwana Collection Namibia
Book your Namibia
Holiday in One Go
Introducing the New
Gondwana Collection Namibia
Booking Mobile App
Plan, book, and manage your entire Namibian journey from your phone. Accommodation, car rental, and transfers all in one place.
- Accommodation
- Car Rental
- Transfers
- Download the app now!
Accommodation
Car Rental
Transfers
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Transfers
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Namibia with
heart and soul
heart and soul
At this place where fantasy meets reality, you will find Gondwana Collection safely positioned
TAILOR YOUR EXPERIENCE
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Tue, Jun 2 – Wed, Jun 3, 2026
1 room – 2 adults – 0 children
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ENQUIRE NOW
Luna Namib
Collection Units NAD50,000.00 from per unit
Collection Units NAD50,000.00 from per unit
How to use the Booking App
Book Accommodation, Car Rental and Transfers
Explore a simpler way to plan, book, and manage your Gondwana stay. From accommodation to activities, member benefits, and seamless check-in, the app is designed to make your travel experience faster, easier, and more convenient.
This page answers common questions to guide you – if you need more help, feel free to contact us.
The app is available for both Android and iPhone devices through the Google Play Store and Apple App Store.
The app is designed to work on most modern smartphones with enough storage space available for installation. Please note that Huawei devices are currently not supported.
Creating an account is quick and simple:
- Tap Sign Up
- Enter your email address and create a password
- Check your email for a One-Time PIN (OTP)
- Enter the OTP in the app
- Complete your personal details and travel preferences
No. For security reasons, you'll need to create a new password when registering on the app.
Simply tap Forgot Password on the login screen and follow the password reset instructions sent to your email address.
You can also choose password-free login by selecting Email Login. A secure login link will be sent directly to your email.
To give you the best experience, the app may request access to:
- Location Services – to help with navigation and confirm your arrival during app check-in
- Notifications – to keep you updated on bookings, itinerary updates, and useful app features
- Camera Access – to scan QR codes during check-in at lodges
Most guests are fully set up in less than 5 minutes.
Guests whose residency is outside the SADC region will not currently be able to add or use Gondwana Memberships in the app.
You can currently:
- Book accommodation, car rental, and GO2 Transfers
- Book dinners and activities during your accommodation booking process
- Move or cancel accommodation and car rental bookings up to 3 days before check-in or vehicle collection
- Check in for accommodation bookings directly in the app
- Access upcoming and past bookings
- Generate AI-assisted travel itineraries based on your preferences and budget
- Save your payment card for faster one-click checkout
- Quickly contact Customer Support via phone call or WhatsApp
- Access navigation assistance to approved service providers across Namibia, including tyre support locations
At this stage, the following features are not yet supported:
- Checking out and settling lodge accounts in the app
- Moving or cancelling dinners and activities
- Booking activities or dinners separately after an accommodation booking has already been made
- Shortening or extending existing bookings
- Moving bookings between different properties
Yes, all Gondwana properties are visible in the app.
Most properties offer live, instant booking availability. Please note that Luna Namib Collection and all Klein-Aus Vista properties currently operate on an enquiry-only basis.
Yes, app pricing matches website pricing unless a specific promotion states otherwise.
Yes. Most properties display real-time availability.
Luna and Klein-Aus Vista properties are currently available through enquiry requests only.
Yes. The app will continue to improve with regular updates as new features and fixes are approved by Apple and Google.
Once your booking is complete:
- You'll receive a confirmation email
- Your booking will appear under the Bookings section in the app
- On your check-in day, you'll receive an in-app reminder notification
Making a Booking
- Select your travel dates
- Choose the number of rooms, adults, and children
- Tap Check Availability
- Browse available properties and rates
- Select your preferred property
- Add your room selection
- Choose whether to add dinners
- Add activities or continue to your cart
- Tap Book and Pay
- Enter your payment details and complete payment
We currently accept all major VISA and Mastercard cards.
Apple Pay and Google Pay support will be introduced in a future update.
Yes. Accommodation and car rental bookings can be moved to alternative dates or cancelled directly in the app up to 3 days before check-in or collection.
Member discounts are applied instantly once your Membership number has been added to your profile. These benefits are only applicable to the accommodation offers.
To use your Membership:
- Add your Membership under the Account section before making a booking
- During booking, tap Add Membership
- Select the Membership you'd like to apply
Once applied, discounted Member pricing will automatically display where applicable.
No. Promotional offers and Membership discounts cannot be combined on the same booking.
If a promotion is exclusive to Members, only guests with an active Membership added to their profile will see the offer.
If you are a resident of a SADC country, a Membership section will appear in your Account area.
To add your Membership:
- Enter your Membership Number
- Provide the ID number linked to the Membership
- For child memberships, enter the Date of Birth instead of an ID number
The details must be successfully verified.
Yes. Your personal details and travel preferences can be updated at any time in the Account section.
Yes. The Bookings section gives you access to both upcoming and past bookings for accommodation, car rental, and GO2 Transfers.
Yes. Personal information is managed according to GDPR standards, and your credit card details are not stored by us.
The app connects to Gondwana's long-standing reservation systems that have supported guest bookings for many years.
Our Customer Support Centre (CSC) is ready to assist. The app includes quick access options for both phone and WhatsApp support.
Yes. Confirmation emails are always sent as backups for your records.
Absolutely. You can continue booking through our website, contact centre, or other existing Gondwana booking channels.
Need a Hand?
Troubleshooting
The app offers multiple login methods, including password-free email login. You can also reset your password directly from the login screen.
Please note that you'll need access to the email address used during registration.
This may occasionally happen on certain devices. If your device struggles to run the app smoothly, we recommend using the mobile web version, which offers the same look and functionality.
Please contact our Customer Support Centre for assistance.
Please contact our Customer Support Centre so we can assist you promptly.
Make sure that your mobile location settings are set to Namibia or any other SADC location.
This is usually caused by an invalid or expired Membership. If your Membership is still active, please contact CSC so we can verify that it is linked correctly.
Occasionally, temporary availability differences may occur due to the complexity of live booking systems across multiple platforms.
This is usually related to device performance or internet connection quality. If needed, you can continue using the mobile web version for a smoother experience.
During the initial soft launch phase, app availability may be limited in certain regions outside of SADC.
Support Structure
If you need assistance, our team is ready to help. Reach out and we'll get you back on track with your booking.
Contact Us